Sales & refund
CUSTOMS FEES AND ADDITIONAL TAXES
We ship all orders from Poland (EU). If your shipping destination is outside the European Union (EU), customs, duty and tax charges may apply.
Duties, taxes and carrier brokerage fees are not included in your order amount.
Duties and taxes may be due to the parcel carrier upon delivery. These fees will be assessed by the parcel carrier, and must be paid by the order recipient.
Customs policies vary widely from country to country; however, it is very common that order recipients pay additional costs for customs charges when shipping is outside of The European Union (EU).
You may contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
GENERAL REFUND AND RETURN TERMS
Our policy lasts 14 days. If 14 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and Loupedeck will send you shipping instructions.
In case of a defective device Loupedeck will carry reasonable costs.
To return your product, you should mail your product to: Loupedeck Oy, Museokatu 8A, 00100 Helsinki, Finland
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
When shipping you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.