Shipping & Returns
All orders are subject to a processing period of 1-2 working days prior to shipping. Orders are shipped from warehouses in Poland (EU) or US (Savannah, GA), depending on destination. Our warehouses process orders Monday through Friday, excluding holidays.
Shipping time inside EU and US:
- 4-7 working days
- Shipping time for countries outside EU and US may vary up to 15 working days
CUSTOMS FEES AND ADDITIONAL TAXES
If your shipping destination is outside European Union or United States, customs, duty and tax charges may apply.
Duties, taxes and carrier brokerage fees are not included in your order amount.
Duties and taxes may be due to the parcel carrier upon delivery. These fees will be assessed by the parcel carrier, and must be paid by the order recipient.
Customs policies vary widely from country to country; however, it is very common that order recipients pay additional costs for customs charges when shipping is outside of EU or US.
You may contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
GENERAL REFUND AND RETURN TERMS
Our policy lasts 14 days. If 14 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, you should mail your product to:
Loupedeck Oy, Museokatu 8A, 00100 Helsinki, Finland
You will be responsible for paying for your own shipping costs for returning your item.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
When shipping you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and Loupedeck will send you shipping instructions.
In case of a defective device Loupedeck will carry shipping costs.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.